At Scalp Direct, your satisfaction means everything to us. We take pride in offering a precise, mess-free way to apply your favorite hair tonics and serums — and we want you to feel confident about every purchase.
If for any reason you’re not completely happy with your order, we’re here to help.
1. Eligibility for Returns
To qualify for a return, please ensure that:
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Your item was purchased directly from www.scalpdirect.com
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The return request is made within 30 days of delivery
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The product is unused, in its original packaging, and in the same condition that you received it
We cannot accept returns for:
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Used or opened products (for hygiene reasons)
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Gift cards or promotional items
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Items marked as final sale
2. How to Start a Return
To initiate a return, please contact our team at info@scalpdirect.com with:
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Your order number
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A brief explanation of the reason for return
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Photos (if applicable, e.g., damaged or defective items)
Our support team will review your request and provide detailed return instructions, including the return address.
Please do not send products back without contacting us first — unauthorized returns may not be processed.
3. Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
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We recommend using a trackable shipping method and keeping proof of postage.
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Once your return is received and inspected, we’ll notify you by email regarding approval or rejection.
4. Refunds
Approved refunds will be issued to your original payment method within 5–10 business days after we receive the returned item.
Please note:
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Shipping fees are non-refundable, unless the return is due to our error.
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If your refund hasn’t appeared after 10 business days, please contact your bank or credit card provider — processing times can vary.
5. Exchanges
We currently do not offer direct exchanges.
If you’d like a different item, please return the original product for a refund and place a new order.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged or incorrect product, contact us within 7 days of delivery with clear photos of the issue.
We’ll prioritize your claim and send a replacement or full refund at no additional cost.
7. Cancellations
Orders can be cancelled within 12 hours of purchase if they have not yet shipped.
Once the order has been dispatched, cancellations are no longer possible. You may still request a return after delivery.
8. Contact Us
If you have any questions about returns, refunds, or product issues, please reach out to our team:
📧 info@scalpdirect.com
🌐 www.scalpdirect.com
We’re here to make sure your Scalp Direct experience stays smooth, simple, and satisfying — just like our products.